Shipping Policy
How your order leaves our warehouse and reaches your door — fees, timelines and tracking.
Order Processing
We prepare your order within 1-3 days after payment is confirmed. You will receive a dispatch confirmation with tracking details once the parcel is handed to the carrier.
Personalised and Custom-Printed Items
Personalised or custom-printed pieces need an additional 3-10 days of production time on top of the standard processing window, because they are made to your order rather than pulled from stock. If your order contains a personalised item, please allow for this extra time before expecting dispatch.
Dispatch Time
Orders are handed to the carrier within 3-7 days of payment confirmation. Your tracking number becomes active as soon as the carrier scans the parcel.
Shipping Methods
We ship with established international carriers. The carrier and service level available to you are shown at checkout for your destination, and the one used for your order is confirmed in your dispatch email. Express upgrades, where offered, are selectable at checkout and always show the price and delivery window before you pay.
Shipping Costs
Standard shipping is free on orders over $58. Orders under $58 ship at a flat $4.99 rate. Any optional service you choose at checkout is charged at the rate displayed there — nothing is added afterwards.
Delivery Estimates
Once your parcel is with the carrier, delivery typically takes 7-15 days depending on the destination, with longer windows for remote areas and during peak season. These are estimates, not guarantees — carrier delays, weather, customs processing and holiday volumes can extend them.
Customs, Duties & Import Taxes
Import duties, taxes and customs handling fees are covered by us. The price shown at checkout already includes them, so the carrier will not ask you to pay anything on delivery. If a destination still applies a fee we did not cover, contact us at fanservice2026@outlook.com and we will sort it out for you.
Tracking Your Order
Tracking becomes active as soon as the carrier scans your parcel. Please allow a few days for the first scan to appear — the status often takes a little while to update. You can check the latest status any time on our Track Order page, or use the tracking link in your dispatch email.
Delays, Lost or Damaged Parcels
If your parcel is delayed beyond the estimate, first check the carrier status page, then contact us at fanservice2026@outlook.com and we will trace it on your behalf. If a parcel is lost or arrives damaged, contact us within 30 days of the expected delivery so we can open a claim with the carrier. Our shipment protection covers eligible cases: we replace or refund affected items once the carrier claim is confirmed.
Undeliverable Packages
If a parcel cannot be delivered, the carrier may return it to us or hold it at a local depot. Packages returned to us are refunded less any shipping charges already incurred.