Refund Policy
Changed your mind, or the fit is not right? Here is exactly how returns, exchanges and refunds work.
Return Window
You can return most new and unused items within 30 days of receipt. The return window starts on the day your parcel is delivered, not the day it is shipped.
Item Condition
To be accepted, items must be unworn, unwashed, free of marks or odour, and returned with the original tags and packaging. Items that have been worn, washed or altered cannot be returned unless they are faulty.
Non-Returnable Items
The following are excluded from returns unless they are faulty: personalised and custom-printed items, gift cards, and any item marked as Final Sale. If you are unsure whether an item qualifies, contact us before ordering and we will confirm.
Return Shipping Costs
Return postage is payable by the customer unless the item is faulty, damaged or the wrong item was sent, in which case we cover it. The return address and the available shipping options are provided in your return instructions.
How to Start a Return
Send us your order number and the reason for the return at fanservice2026@outlook.com. You can also start the request from your account under Orders — select the order and choose the items you wish to return. We will reply with a return reference and the address to send the parcel to.
Refunds
Once your return reaches us and has been checked, the refund is issued to the original payment method within 7-21 business days of inspection. Original shipping charges are non-refundable unless the return is caused by our error. Your bank or card issuer may take a further few days to post the credit to your statement.
Exchanges
We exchange for a different size or colour where stock allows, at no extra shipping cost. To avoid a second round trip, check our Size Guide before requesting an exchange — it lists the exact body measurements for every size we stock.
Refunds and Disputes
If you have not received your refund after the period above, contact us with your order number and we will follow it up. If you raise a payment dispute with your bank, please contact us first — we will provide the order confirmation, dispatch proof and tracking evidence you need to support it.